Last updated February 26, 2025

Thank you for your purchase. We hope you are happy with your purchase. All items are check for quality and defects before shipping. However, if you are not completely satisfied with your purchase for any reason, you may return it for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at 

sales@luminouscreations.co.za  to obtain a Return Merchandise Authorization 

(RMA)  number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Luminous Creations

Attn: Returns

RMA #

Shop No B14, Basement Level

133 Albertina Sisulu Rd, Hillbrow,

Johannesburg,

2001 

South Africa

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

The store does not offer cash refunds, however, you may exchange the item for something else. You may also opt for store credit which you can use on a later date. After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty one (21) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+27 83 542 6140

sales@luminouscreations.co.za